Privacy policy
Last updated: May 17, 2026
Lunovelle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Lunovelle is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, billing address, shipping address, phone number, and email address.
- Financial information including payment card details, transaction details, payment confirmations, and billing information.
- Account information including your username, password, preferences, and account settings.
- Transaction information including the items you view, add to cart, purchase, exchange, or return.
- Communications with us including customer service inquiries and correspondence.
- Device information including browser information, IP address, device identifiers, and network connection details.
- Usage information regarding how you interact with and navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us, or otherwise interact with the Services.
- Automatically through cookies, pixels, and similar technologies when you access or use the Services.
- From service providers and partners who assist us in operating the Services.
- From third parties and marketing partners, where permitted by law.
How We Use Your Personal Information
Depending on how you interact with the Services, we may use your personal information for the following purposes:
Provide and Improve the Services
We use your information to:
- Process and fulfill orders
- Process payments and refunds
- Provide shipping and delivery services
- Manage your account and preferences
- Facilitate returns and exchanges
- Improve the functionality and performance of the Services
- Personalize your shopping experience
Marketing and Advertising
We may use your information to send promotional communications and display advertisements related to products or services that may interest you.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Security and Fraud Prevention
We use personal information to detect, investigate, and prevent fraudulent, unauthorized, or illegal activity and to maintain the security of the Services.
Customer Support and Communication
We use your information to respond to inquiries, provide support, and communicate with you regarding your orders or account.
Legal Compliance
We may use and disclose personal information to comply with applicable laws, regulations, legal processes, or governmental requests.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- With Shopify and third-party vendors that help us operate the Services, including payment processors, analytics providers, fulfillment partners, and customer support providers.
- With marketing and advertising partners, where permitted by law.
- When required by law or legal process.
- In connection with a business transaction such as a merger, acquisition, or sale of assets.
- With your consent or at your direction.
Relationship with Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide and improve the Services.
To learn more about how Shopify processes your personal information, please visit:
Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Services, analyze usage, remember your preferences, and provide relevant advertising.
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Services.
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of those third-party services.
We encourage you to review the privacy policies of any third-party websites you visit.
Children's Data
The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can delete the information.
Security and Retention of Information
We implement reasonable safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure.
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to request deletion of your information
- The right to correct inaccurate information
- The right to data portability
- The right to opt out of targeted advertising or certain data sharing activities
- The right to withdraw consent where applicable
You may exercise your rights by contacting us using the information provided below.
International Data Transfers
Your personal information may be transferred to, stored, and processed outside your country of residence.
Where required by law, we use appropriate safeguards for international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:
Store Name: Lunovelle
Email: qtwwqgtdq@outlook.com
Address: 48 Goebels Road, QLD, 4307, AU