Shipping policy
Welcome to Lunovelle. We are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy below for detailed information about order processing, shipping times, and delivery.
Order Processing Time
- Orders are typically processed within 2-3 business days after payment is successfully confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- If you place an order during weekends or holidays, your order will be processed on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email.
Shipping Time
Estimated delivery time is approximately 20-30 business days depending on your location and local delivery conditions.
Please note that shipping times are estimates and may occasionally be affected by factors beyond our control, including:
- Weather conditions
- Customs inspections
- Carrier delays
- Peak shopping seasons
- Incorrect shipping information
Shipping Fees
- We offer free standard shipping on most orders over $40 USD.
- Orders below $40 USD may be subject to a standard shipping fee calculated at checkout.
- Oversized or heavy items may require additional shipping charges based on weight and package size. These items are not eligible for the free shipping offer.
Order Tracking
Once your order has been shipped, tracking information will be sent to your email address. Please allow a few days for tracking updates to appear after shipment.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost during transit, please contact us as soon as possible at:
Our support team will assist you in tracking your shipment and resolving any delivery issues.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete before placing your order. Lunovelle is not responsible for delays or delivery failures caused by incorrect shipping information provided by customers.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Store Name: Lunovelle
Customer Support Email: qtwwqgtdq@outlook.com