Refund policy
Last updated: May 17, 2026
Thank you for shopping with Lunovelle. We want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at qtwwqgtdq@outlook.com.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at qtwwqgtdq@outlook.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we also cannot accept returns on sale items or gift cards.
If you have questions about whether your item is eligible for return, please contact us before initiating a return request.
Exchanges
The fastest way to receive a different item is to return the original item first. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at qtwwqgtdq@outlook.com.
Contact Information
Store Name: Lunovelle
Customer Support Email: qtwwqgtdq@outlook.com